Our Work

Service 606, Hook

Assess existing incomplete installation and advise on path to completion.

Date of Works: Mar 2023

We were contacted after the homeowner made a direct enquiry to the KNX association in Brussel’s. Then, after re-direction and using the KNX UK resources to find an engineer who could offer the support they required, they got in touch with us.

It is always difficult looking at someone else’s work, assessing what has and has not been completed, and understanding the circumstances that led to the project being left un-finished. Are the engineers conversant with the products they are using? Do they understand how to set them up and register them correctly, if applicable. Has everything been tested and is it all connected? Only time assessing the installation will determine this and although non-productive in making change, it is a really important step in how you deal with the enquiry.

In this case, the general installation and choice of components was suited to the project and although a long list of issues was created, none of them meant any serious works and more importantly, damage to a habitable home. General faults, general improvements, and some better use of the installed technology has given the customer what they had anticipated in the outset.

The main issue here appears to have been that the installer did not document their proposal fully and the customer did not fully understand what was being offered with the proposed solution. Detailing carefully what is being done and how the end user will onboard with it, what switches do what in which room and how you change the room temperature are all very significant bits of information.

Training, written instructions, document packs for the next engineer, along with a concise description of what you are offering are all important elements in ensuring a happy project experience, on both sides of the cheque book. However, if things break down, this can all be considered as lost in transit.

Luckily for us, and we think for them too, the homeowner got in touch with us and we were able to get things resolved fully in very short order.